Manager/sr. manager hospitality

The Manager / Sr. Manager – Hospitality is responsible for conceptualizing, implementing, and overseeing hospitality services across premium residential, commercial, or mixed-use real estate projects. This role bridges property management and luxury guest services to elevate the resident/occupant experience and support asset value.
Design and deliver hospitality SOPs across all properties
Manage concierge, front-desk, and lifestyle teams
Oversee F&B, events, amenity operations & Club Operations.
Drive resident satisfaction and NPS scores
Vendor and contract management for hospitality services
Liaise with sales and marketing for show-suite and launch experiences
Ensure brand consistency across all resident touch-points
Recruit, train, and mentor hospitality staff
Handle escalations and VIP resident requests
Resident satisfaction / NPS score
SLA adherence for all service requests
Amenity utilization rates
Staff attrition rate and training completion...