Manager:People Experience (Services)

About the Role

Reimagining how employees experience HR support

At Capitec, we’re building a modern, digital-first People Service experience that puts employees at the centre.

As the Manager: People Experience (Services), you’ll lead how employees interact with HR—from self‑service to query resolution, proactive communication, and service innovation.

This role is about designing and delivering a seamless, responsive and trusted service experience across the employee lifecycle.

What You’ll Be Responsible For

• Service Strategy & Delivery

  Define and embed a scalable, employee‑centric service model

  Lead HelloHR, self‑service platforms and employee support channels

  Drive consistent service delivery through SLAs and governance

• Employee Experience & Communication

  Deliver proactive communication campaigns across employee lifecycle moments

  Ensure clear, timely, and employe...