Found Description
Opportunity
Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona!
Our Values
Hungry, Humble, Honest, with HeartMeet Your Team
Here at Nutanix, we support our customers with passion and teamwork. Fast reactions and strong focus on customer satisfaction guide everything we do, and our NPS score reflects this commitment. Our team is made of talented engineers from different countries and cultures. They act as true customer advocates and work closely with Engineering, Field, and Sales teams. Learning is part of our daily routine, and everyone aims to grow into a Hybrid Cloud expert.
Your Role
- Lead and mentor a team of high-performing Technical Support Engineers, promoting a customer‑focused approach
- Oversee and manage the team handling complex escalations
- Document and report on team performance and escalations for transparency and accountability
- Build relation...