Manager, Worldwide Support (Barcelona)

The Opportunity

Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona. You will lead high‑performing Technical Support Engineers and partner across the organization to deliver excellent customer service and resolve complex escalations.

Responsibilities

• Lead and mentor a team of Technical Support Engineers, promoting a customer‑focused approach.
• Oversee and manage the team handling complex escalations.
• Document and report on team performance and escalations for transparency and accountability.
• Build relationships with diverse teams across the organization to facilitate effective cross‑collaboration.
• Achieve certification of the entry‑level Nutanix technical certification within the first six months.
• Ensure the team is performing at the highest possible level by prioritizing tasks, managing conflicts, and handling pressure effectively.

Qualifications

• Minimu...