Manager Workforce Management

Position Title

Manager Workforce Management – shift 7:00PM to 4:00AM (Philippines)

Responsibilities

• Manages Real Time Analysts and Scheduling and Forecasting Analysts
• Monitors forecasting effectiveness and accuracy at all levels
• Ensures service levels and productivity goals are met
• Implements and maintains workforce management platform
• Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement
• Coordinates all reporting related to workforce management
• Develops performance indicators and reporting mechanisms to measure operating standards and facilitate effective decision support
• Organizes project tasks, structures information collection activities and sets timelines for completion of required tasks
• Develops and maintains scheduling processes
• Serves as the resident expert on workforce management ...