Manager, User Experience Research

What is the opportunity?

We are seeking a Manager, UX Research to design and lead user research initiatives that enhance how clients and advisors interact with RBC Insurance’s client‑facing digital products, advisor platforms, and sales tools.

In this role, you will plan and conduct studies of moderate to high complexity, turning research into insights that shape design and product decisions. Your work will help make servicing easier, reduce friction, and improve clarity for both clients and advisors.

What will you do?

• Lead and conduct user research initiatives to evaluate early‑stage concepts, prototypes, and deployed digital solutions for client and advisor users across our digital products, platforms, and sales tools.
• Design and execute mixed‑methods research approaches that combine qualitative and quantitative methodologies (usability testing, interviews, surveys, A/B testing, card sorting, tree testi...