Found Description
Responsibilities
- Provides oversight of a customer service unit
- May be responsible for establishing department policies and procedures
- Audits to monitor efficiency and compliance with policies; prepares specialized reports
- Hires, trains, coaches, counsels, and evaluates performance of direct reports
Requirements
- BA/BS
- 5 years in progressively complex customer service environment or any combination of education and experience
- Certification: BA
- Certification: BS