Manager Technology AI/OPS Support

Client- A major global Aviation Brand with International Operations.

Experience- 8-12

Location- Hyderabad

Role- Manager Technology AI/OPS Support

Role Summary

We are seeking a Manager AI Operations & Support to build and lead a next-generation AI Operations function responsible for ensuring the reliability, performance, and scalability of enterprise AI and Agentic AI solutions. This role will oversee production support, operational excellence, incident management, and continuous improvement initiatives for AI platforms and services.

Key Responsibilities

• Lead and develop a high-performing AI Operations and Support team responsible for enterprise AI and Agentic AI platforms.
• Establish and manage support operating models, service level agreements (SLAs), on-call processes, and global support frameworks. <...