Found Description
As a Technical Support Manager at Drata, you will lead a team responsible for delivering high-quality technical support to our customers across a growing and increasingly complex platform. You’ll oversee day‑to‑day support operations, coach and develop technical support talent, and drive continuous improvement across processes, escalations, tooling, and customer experience.
This role is ideal for a hands‑on people leader who combines strong operational judgment with technical depth and a customer‑first mindset. You’ll partner closely with Engineering, Product, Customer Success, and other cross‑functional teams to ensure timely resolution of customer issues, scalable support practices, and strong alignment between customer needs and internal execution.
At Drata, Technical Support plays a critical role in helping customers maintain trust, stay audit‑ready, and confidently use our platform across integrations, automations, and compliance workflows. Our Tec...