Manager, Technical Support Engr

Role Summary
The Tech Support Manager leads a team of technical support engineers to deliver high-quality support for CommScope's networking and telecommunications products.
This role ensures customer satisfaction through effective troubleshooting, team leadership, and process optimization.
Key Responsibilities
Manage and mentor a team of technical support engineers.
Oversee daily operations of the support team, ensuring timely resolution of customer issues.
Develop and implement support strategies to improve efficiency and customer experience.
Collaborate with product and engineering teams to escalat(e) and resolve complex issues.
Monitor support metrics and generate performance reports.
Ensure compliance with company policies and industry standards.
Provide technical guidance and training to team members.
Qualifications
Bachelor's degree in Engineering, Computer Science, or related field.
5+ years of experience in technical suppo...