Manager, Technical Support Engineer

Job Category
Customer Success
Job Details
**About Salesforce**
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
**Core Cloud - Technical Support Manager**
Mexico City
**JOB DESCRIPTION**
**RESPONSIBILITIES**
Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.
Set team goals in alignment with Global Support objectives.
Assist dire...