Manager & Team Lead, Client Onboarding & Service

What You’ll Be Doing

As the Manager and Team Lead, Client Onboarding & Service you will be accountable for providing leadership and guidance to analysts to enable delivery of seamless value-added solutions, ongoing client support and onboarding. You will lead a regional pool of analysts, who will act as extensions of the relationship team to provide solutions and ongoing support on client inquiries, as well as ensuring clients experience a professional onboarding, while maintaining effective relationship management and maximizing cash management revenue in Canada.

You will interact with clients as needed to provide client service, provide advice where needed, assist with escalations and provide seamless onboarding. You will set an example of the direct report and the broader group showing great relationship and client values.

How You’ll Succeed

• Leadership – Manage a dedicated regional pool of analysts with a diversified portfolio of assig...