Found Description
Manager, Support Engineering
About This Role
We're seeking a performance-driven leader who can blend deep technical expertise with modern support technologies. You'll manage a team of highly skilled Support Engineers who serve as true engineers—capable of resolving complex Tier 1-3 issues for our technical user base of developers, DevOps teams, and engineering leaders. This role emphasizes leveraging automation, AI assistance, and data-driven approaches to deliver scalable, world-class support.
Customer Segmentation Focus
- Growth Customers: Drive efficient, scalable support through automation and self-service capabilities
- High Touch Enterprise: Provide personalized, strategic technical guidance and dedicated support experiences
What You'll Do
Team Leadership & Development
- Lead and mentor a regional team of 6-8 Support Engineers across multiple time zones
- Coach te...