Manager - Servicing and Transacting (UAE National)

Job Summary

We are seeking a dedicated Manager for Servicing and Transacting based in Dubai, focused on delivering exceptional client servicing specifically for UAE Nationals. This role merges operational management, compliance oversight, and client‑focused process enhancement to support the ongoing growth and transformation of our retail banking operations.

Operational Excellence and Governance

• Lead compliance efforts ensuring all operational practices within the unit adhere strictly to the Bank's risk, security, and compliance standards. Deliver clear training and guidelines to reinforce operational integrity and mitigate risks effectively.
• Collaborate closely with the Retail Products team to support the successful implementation and ongoing management of new product rollouts and special projects. Set and monitor Service Level Agreements (SLAs), Turnaround Times (TATs), productivity, and accuracy, ensuring optimal customer experience....