Found Description
Company:
Mahindra Last Mile Mobility Limited Responsibilities & Key Deliverables Functional areas covered: After Sales and Service Processes Responsible for driving service excellence by working closely with the field work force to drive customer centric changes and processes. Expert in functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform. Driving operational excellence for the platform while ensuring highest quality standards. Defining the vision for the platform and building the operational roadmap to achieve the vision. Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations. Driving adoption & effective usage of the platform amongst various user groups. Ensuring adherence to regulatory & compliance ...