Manager Sales Optimization (Bogotá)

Purpose

The Manager Sales Optimization for the Contact Centre unit is responsible for the formulation and implementation of the service to solutions business model in the contact center to drive revenue generation through process optimization and working collaboratively with cross‑functional teams to create effective sales strategies.

Is responsible for the end‑to‑end process formulation and implementation of the service to solution model in the operational execution, which includes but is not limited to lead generation, routing and campaigning, call and coaching model, training model, variable compensation, risk management, insight steering with other business areas, access to data, frontline capabilities and technology limitations.

The incumbent will lead a team of sales specialists who are responsible to conduct data‑based performance analysis, perform business analysis, provide insight for process improvement and act as expert consultants on the model t...