Manager, Returns & Claims Operations

NewAge is an industry‑leading manufacturer and distributor of premium home improvement solutions.

Job Responsibilities:

• Own end‑to‑end resolution of operational exceptions across returns and claims, ensuring timely and cost‑effective outcomes.
• Act as an escalation point for high‑risk/customer critical issues.
• Develop frameworks to identify root causes and prevent repeat exceptions.
• Prepare and deliver executive‑ready reporting and strategic recommendations to the COO and senior leadership; translate complex operational data into clear narratives that drive decision‑making.
• Oversee returns processing, disposition & recovery strategies.
• Partner with DCs and carriers to optimize reverse logistics flow; drive cost reduction through improved return classification and recovery.
• Lead freight, damage, loss and service claims from investigation through settlement; ensure timely, accurate documentation and ...