Manager, Research & Insights & Communications

We are looking for a dynamic professional to join our Client Experience team as a Manager Research Insights Communications a role at the heart of how we communicate learn and innovate for our clients across the UAE. In today s rapidly evolving banking landscape clear compliant and timely communication is critical. This role will ensure that all client email and SMS journeys are accurate well-sequenced and aligned with the highest customer experience (CX) standards.

Key Responsibilities

• Test, validate and coordinate all client‑facing communications (Email, SMS).
• Manage the bank‑wide communications calendar to ensure clarity and avoid client fatigue.
• Support communication during outages, disruptions and service recovery events.
• Assist with governance reporting, audit trails, documentation and action tracking.
• Conduct research and insights activities, including surveys and client interactions.
• Drive client co‑creation...