Found Description
Purpose of the role
The Technology Field Services Manager refines tools for field teams, supports IHG hotels with technology troubleshooting, and ensures high customer support. This role collaborates with the IHG and hotel technology teams to uphold technology standards, explore new solutions for efficiency, and develop processes to improve hotel technology operations.
Key Accountabilities
Essential Duties and Responsibilities – (Key Activities)
- Oversee all phases of new and existing hotel projects, including budget preparation, presentations to owners or representatives, vendor coordination, and project implementation to align with corporate standards and support technology and systems deployment.
- Assess and monitor the quality of IT personnel, vendors, and infrastructure across business operations to maintain effective performance.
- Advise regional teams on corporate standards and approved business technologies, enforce standar...