Manager, Policy & Management Services

Role Overview

Accountable for leading GSSC and Country Policy Administration operations in Malaysia, driving performance, efficiency, cost control, and continuous improvement. Responsible for managing teams, overseeing UAT, advising management on risks, and ensuring a safe, compliant workplace.

Key Responsibilities

• Manage GSSC service delivery outcomes and ensure delivery of SLAs to business partners for policy services.
• Drive straight-through processing for the Consumer & SME portfolio, leveraging automation and digital initiatives.
• Ensure quality service delivery of policy servicing for Corporate and Specialty portfolios.
• Report system defects to ADC, monitor defect fixing progress, and provide mapping logic for new product build‑ups.
• Manage operational risk, embedding group policies on business continuity, supplier performance, outsourcing, and procurement.
• Provide timely risk reporting and execute acti...