Manager, Planning & Asset Management

The Opportunity
Lead the modernization of service desk operations by implementing automation, expanding self-service, and standardizing workflows to improve efficiency and user experience. Owns the end-to-end lifecycle management of all enterprise hardware and software including forecasting and asset tracking.
The Role
Act as the primary point of contact for key business stakeholders, ensuring timely resolution of application and system issues across all locations
Oversee and standardize IT onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of hardware, software, and licenses
Onboarding and offboarding of all IT hardware, software and licenses of employees.
Lead the procurement and leasing of IT enterprise assets, oversee end-to-end asset lifecycle management, and ensure CMDB accuracy and completeness
Triage and prioritize escalated support tickets, coordinating resolution with the 24/7 IT Help Desk to meet int...