Found Description
Manager, Operations - Seasonal
Full Location: Lipa - PH
As Manager, Operations - Seasonal in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverables to ensure quality service delivery to our clients.
In ResultsCX, employees in this role provide world-class support to a team of Supervisors, Call Center Agents, and our clients' customers, consistently driving to exceed performance targets. Managers support and develop their Customer Service Teams by providing and delivering a Best-In-Class level of coaching in call center performance, customer service, technology, and professional development.
In This Role You Will
- Review and analyze program performance to determine program needs
- Approve personnel activities concerning hiri...