Manager – Operations Excellence (Ops CIB)

Purpose and Key Objectives

We are seeking a highly motivated and results-oriented person to join the Operations Excellence discipline within CIB Global Operations. The primary objective of this role is to drive and accelerate the operational transformation of CIB Operations by implementing advanced solutions centered around Artificial Intelligence (AI), data quality improvement, automation, and advanced analytics.

In this role you will support the evolution of operational and post-trade service processes toward a more efficient, scalable, controlled, and data‑driven model. Acting as an individual contributor or leading specific project workstreams, you will bridge the gap between line of business areas, Operations Transformation team, Engineering, AI Transformation, and BAU Operations teams.

Additionally, you will actively collaborate with and support the AI Ops Wizards network across different operational verticals to ensure solutions are prioritized, adop...