Manager Operations - Central Charges (IC)

Principal Responsibilities

• Acquire and update knowledge on procedures and products.
• Produce MI as required.
• Identify and escalate potential complaints.
• Support achievement of team objectives.
• Exhibit ownership of the business.
• Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all processes worked.
• Proactively elevate to the Line Management any issues or transactions that would impact service delivery or potential loss to the bank.
• Ensure no ops losses (actual, potential or near misses) are incurred due to errors made.
• Proactively contribute towards completion of maintenance and enquiries within agreed timescales.
• Proactively provide training on GLE application and its products to external vendors and internal customers as required.
• Participate in development of cohesive teams.
• Abide by...