Found Description
Description
Manager, Operations
Full Location: Lipa - PH
As Manager, Operations in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverables to ensure quality service delivery to our clients.
In ResultsCX, employees in the Manager, Operations role provide world‑class support to a team of Supervisors, Call Center Agents, and our clients’ customers, as well as consistently driving to exceed performance targets. Our managers support and develop their Customer Service Teams by providing and delivering a best‑in‑class level of coaching in areas of call center performance, customer service, technology, and professional development.
In This Role You Will
- Review and analyze program performance to determine program needs ...