Manager Omnichannel Operations at Roots Canada

Become the Manager of Omnichannel Operations and Customer Experience with Roots, where your impact on customer satisfaction will radiate across all channels. Focus on data-driven strategies to enhance digital sales and retention.
Roots is searching for a skilled Manager to oversee omnichannel customer experience and operational processes. You will lead initiatives that elevate customer engagement and streamline fulfillment operations. This role requires a strong analytical background coupled with exceptional communication skills, allowing you to effectively collaborate with various teams to foster a culture of continuous improvement.
Key Responsibilities:
• Oversee and optimize omnichannel fulfillment processes
• Develop strategic recommendations based on customer data
• Train and support staff on operational excellence
• Identify process gaps and implement solutions
• Monitor KPIs for customer experience improvements
Requirements:
• Post-secondary degree in ...