Manager of Process Optimization Strategies

Elevate operational efficiency as a Manager of Process Optimization Strategies. Oversee improvements, implement Gen Ai, and enhance service quality in a hybrid model.
In this pivotal role, you'll manage a team of Business Process Analysts and Consultants to elevate service quality and efficiency in Group Benefits Operations. Your expertise in process analysis and optimization methodologies will guide critical improvements across cross-functional areas. You’ll collaborate with senior leadership to implement modern solutions that meet evolving digital expectations.
Key Responsibilities:
• Identify process bottlenecks and inefficiencies through analysis
• Lead efforts in automation and workflow standardization
• Develop clear documentation for compliance and scalability
• Facilitate workshops and training sessions for process transitions
• Track performance metrics to inform strategic decisions
Requirements:
• Bachelor’s degree in Operations, Engineering, or Bus...