Manager of Enterprise Customer Success

Requirements

7+ years in SaaS CS, implementation, or technical account management; 3+ years managing teams in high-growth environments Proven track record owning routcome senterprise accounts ($30K–$200K+ ARR) True enterprise operator: you've led CS in genuine enterprise environments — multi-stakeholder accounts, executive relationships, long procurement cycles — and can coach your team to show up at that level AI-forward: you've used AI tools consistently in your own work and have a clear point of view on what the next-generation CSM looks like Delivery-driven: you own outcomes, not relationships — you run playbooks, track automation targets, and project-manage each customer's journey with discipline Commercially sharp: retention and expansion are your problem — you know your book's health, flag risk early, and tie every conversation back to ROI Operator mindset: you think in systems, love building repeatable process, and turn ambiguity into clarity Exceptional coach: you ide...