Manager of Customer Success , Key Accounts

Your role As the Manager of Customer Success for Key Accounts at Dialpad, you will lead a team dedicated to ensuring that our customers derive maximum value from our platform. You will manage customer relationships, drive product adoption, and cultivate long‑term partnerships that drive retention and growth. You will be the voice of the customer internally and work closely with cross‑functional teams to ensure our solutions continue to meet and exceed expectations. This position reports to the SVP, Customer Success and is hybrid based in our Kitchener, Ontario Office.

What you’ll do

Lead and Develop the Team : Build, manage, and mentor a high‑performing team of Customer Success Managers who support Dialpad’s key customers. Provide ongoing coaching, feedback, and development to help your team deliver exceptional outcomes.

Customer Advocacy : Serve as the leader responsible for customer satisfaction and retention within the key segment.

Driving Adoptio...