Found Description
Experteer Overview
Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.
In this role, you lead the Long Tail Customer Success team to drive Net Revenue Retention for Tier 3 accounts from a reactive churn-focused model to a proactive, data-driven motion. You will own strategy and execution for a five-person team, collaborating with Sales, Care, Marketing, Product, and Revenue Operations to reduce churn and expand retention impact. Based in Barcelona, you’ll shape scalable CS processes and KPIs, delivering measurable improvements in customer health and revenue. This is a high-visibility, impact-driven opportunity to transform how Amenitiz retains customers at scale.
Compensaciones / Beneficios
• Lead and coach a team of 5 Customer Success Specialists for Tier 3 accounts
• Implement data-driven churn prevention strategies and identify risks early
• Own Net Revenue Retention targets for Tier 3 and continuous...
Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.
In this role, you lead the Long Tail Customer Success team to drive Net Revenue Retention for Tier 3 accounts from a reactive churn-focused model to a proactive, data-driven motion. You will own strategy and execution for a five-person team, collaborating with Sales, Care, Marketing, Product, and Revenue Operations to reduce churn and expand retention impact. Based in Barcelona, you’ll shape scalable CS processes and KPIs, delivering measurable improvements in customer health and revenue. This is a high-visibility, impact-driven opportunity to transform how Amenitiz retains customers at scale.
Compensaciones / Beneficios
• Lead and coach a team of 5 Customer Success Specialists for Tier 3 accounts
• Implement data-driven churn prevention strategies and identify risks early
• Own Net Revenue Retention targets for Tier 3 and continuous...