Manager of Client Experience & Facilities

Our client, a very successful privately owned company in the health care industry with nearly 200 employees, is seeking a Manager of Client Experience & Facilities to join their team in Surrey. The successful candidate will be joining a highly respected organization with passionate team who are very proud of the work they do every day.

Key Responsibilities

Lead, mentor, and inspire the front-of-house Customer Service Representatives (CSRs) and the facilities/janitorial teams.

Champion the client journey from the moment they walk through the door to the moment they leave.

Track, analyze, and report on key performance indicators (KPIs) regarding client satisfaction and operational efficiency.

Monitor and report to the executive leadership team on critical service metrics (, patient wait times, walk-outs due to delays, or clients who felt unrecognized).

Oversee daily maintenance schedules and coordinate with the janitorial team to mee...