Found Description
Elevate customer engagement as the Manager of Everyday Banking Lifecycle at BMO in hybrid mode. Oversee crucial lifecycle journeys and drive adoption and retention strategies for new clients and young professionals.
This contract role focuses on supporting lifecycle strategies such as the New to Canada Pre-Arrival journey and the Teen-to-Professional transition at BMO. The Manager will work closely with cross-functional teams to ensure impactful on-boarding and continued customer engagement. Utilizing both strategic insights and hands-on execution is essential for success in this dynamic environment.
Key Responsibilities:
• Develop lifecycle strategies for key customer segments
• Lead end-to-end journey delivery and execution
• Design customer experiences across digital and assisted channels
• Collaborate with cross-functional partners for alignment
• Track and optimize key performance indicators (KPIs)
Requirements:<...
This contract role focuses on supporting lifecycle strategies such as the New to Canada Pre-Arrival journey and the Teen-to-Professional transition at BMO. The Manager will work closely with cross-functional teams to ensure impactful on-boarding and continued customer engagement. Utilizing both strategic insights and hands-on execution is essential for success in this dynamic environment.
Key Responsibilities:
• Develop lifecycle strategies for key customer segments
• Lead end-to-end journey delivery and execution
• Design customer experiences across digital and assisted channels
• Collaborate with cross-functional partners for alignment
• Track and optimize key performance indicators (KPIs)
Requirements:<...
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