Leads and drives a client-driven culture throughout their team to deepen customer relationships and leverage broader Bank relationships, systems, and knowledge.
Provides excellent client service by taking responsibility for escalated customer and partner inquiries, concerns, or complaints and resolving matters promptly and accurately. Demonstrates professionalism and commitment to achieving the highest level of customer satisfaction.
Manages the activities of the business units supporting the Commercial and Small Business portfolios and attests to the validity of all related documentation and assigned processes by: Providing management oversight on the preparation and execution of intricate security and Business Banking documents to meet the requirements stipulated by the Bank’s policies and procedures to support the fulfillment of new and the ongoing maintenance, amendment and service activities of e...
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