Found Description
Role Overview
The Manager, IT Service Management is accountable for the ownership, governance, maturity, and performance of enterprise IT Service Management (ITSM) capabilities across ISM. This role provides strategic leadership and operational oversight for key IT Service Management disciplines.
What You Will Do
Establish and execute the vision, roadmap, and maturity strategy for enterprise ITSM capabilities. Own governance of ITSM processes, policies, standards, controls, and performance measures. Lead a team of service management professionals and partner closely with customers, internal stakeholders, and technology teams to drive service excellence, operational maturity, and measurable business outcomes.
Why It Might Be a Fit
The successful candidate will establish the vision, strategy, and roadmap for ITSM capabilities while ensuring alignment with customer requirements, business objectives, regulatory obligations, and industry best p...