Manager, Insights

Role Overview

Reporting to the Senior Manager, Insights, the candidate will execute research and analytical initiatives that support a customer‑focused, data‑driven approach to decision‑making across the organization. The role integrates multiple sources of insight—including customer feedback, market data, competitive intelligence, and commercial performance—to provide a holistic view of business opportunities and risks. The successful applicant will contribute to a comprehensive understanding of customers, markets, products, and competitive dynamics across existing and emerging segments.

Responsibilities

• Execute commercial insights and analytics activities to support a holistic view of customers, markets, and business performance.
• Support the day‑to‑day management and continuous improvement of the Net Promoter Score (NPS) program.
• Conduct quantitative and qualitative research to uncover actionable insights on customers and ma...