Found Description
About the Manager, Knowledge Management role
Clarios is seeking to transform our business to provide enhanced customer experience, promote customer loyalty and growth, and unlock new service‑based businesses. As part of the enterprise Customer Experience (CX) Program, the Knowledge Management Leader is a cornerstone role responsible for transforming Clarios’ knowledge ecosystem into a strategic, AI‑enabled, value‑generating capability. This leader owns the strategy and execution of the Global Knowledge Base (GKB)—elevating it from a content repository into a globally connected, data‑driven platform that enhances customer experience, enables regional growth, and unlocks new monetizable data products.
Key Responsibilities
- Global Knowledge & Data Strategy Leadership
Own and evolve the Global Knowledge & Data Strategy as an integral pillar of the CX Program. Define the future‑state vision for the Global Knowledge Base, spanning content, data, A...