Manager, Forward Deployed Engineering

Responsibilities

• Lead, mentor, and grow a team of Forward Deployed Engineers delivering high-impact customer integrations and automation
• Help define and scale the FDE program by building repeatable processes for project scoping, delivery, quality, and handoff
• Serve as both player and coach, actively contributing to customer engagements while developing the long-term vision for the program
• Collaborate with Product and Engineering leadership to identify patterns from customer work that should become productized features
• Design, implement, test, and operate connectors, APIs, and provisioning flows that integrate C1 with external systems
• Hire and onboard new Forward Deployed Engineers, establishing a strong team culture
• Occasionally travel to meet with customers, lead workshops, or support major deployments

Requirements

• Experience managing or mentoring engineers in customer-facing or profe...