Found Description
Description
:Department Overview
The Workforce Management (WFM) team is a strategic enabler within the North American Shared Services model, supporting customer and colleague experience across all Phone Channel lines of business. WFM operates as a trusted enterprise advisor, aligning demand, capacity, cost, and service outcomes to deliver consistent, high-quality experiences.
As the organization continues to evolve, WFM is transforming into a technology-enabled, data-driven function, leveraging modern platforms such as AWS, Databricks, and Azure (Analytics Zone) to deliver scalable insights, predictive forecasting, and real-time workforce decisioning. This transformation supports TD’s enterprise priorities of simplification, automation, and insight-to-action at scale
Role Summary
This is a high-visibility, enterprise-facing leadership role within Workforce Management, accountable for delivering ...
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