Found Description
Join SaskEnergy as a Manager leading the Contact Centre. This permanent full-time role emphasizes performance reporting, customer experience enhancement, and staff management.
In this position, you will spearhead initiatives focused on optimizing the customer service journey while maintaining departmental performance. Managing resources and ensuring satisfaction, both from customers and employees, will be key components of your role. You will implement strategies that align with the organization's overall objectives and oversee daily operations to meet specific targets.
Key Responsibilities:
• Manage business and staffing performance for quality results
• Engage in coaching to elevate team efficiency
• Track key performance indicators for success
• Ensure optimal staffing and service levels are maintained
• Resolve customer escalations effectively and efficiently
Requirements:
• Degree in Business or Commerce re...
In this position, you will spearhead initiatives focused on optimizing the customer service journey while maintaining departmental performance. Managing resources and ensuring satisfaction, both from customers and employees, will be key components of your role. You will implement strategies that align with the organization's overall objectives and oversee daily operations to meet specific targets.
Key Responsibilities:
• Manage business and staffing performance for quality results
• Engage in coaching to elevate team efficiency
• Track key performance indicators for success
• Ensure optimal staffing and service levels are maintained
• Resolve customer escalations effectively and efficiently
Requirements:
• Degree in Business or Commerce re...
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