Manager for Contact Center Operations

Step into the role of Manager for Contact Center Operations, tasked with refining strategies that elevate customer service standards. Your leadership will guide operational excellence and team development.
In this role, you will lead the planning and execution of call center operations, focusing on process improvement and accountability. By managing staff and implementing performance metrics, you will drive the overall success of the team and ensure customer satisfaction. Your proven ability to mentor and manage diverse teams is crucial for this position.
Key Responsibilities:
• Control daily operations of the contact center
• Maintain compliance with service procedures
• Actively promote company strategies and team initiatives
• Conduct performance evaluations and set SMART goals
• Identify opportunities for operational enhancements
Requirements:
• Bachelor’s degree in a relevant field
• At least 5 years of call center management experience
• Demonstra...