Manager - Field Services (Jalisco)

ResponsibilitiesDirect the End User Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall quality.Develop personnel, conduct client field services meetings, team 1‐on‐1 sessions, HR onboarding/off‐boarding.Provide direct supervision to a team of professional level team members in the US.Monitor SLA performance, program implementations, and customer service improvement (CSI) programs; coordinate with NTT DATA Client Delivery Executive and Client Program Owners on daily, weekly, and monthly client priorities and projects.Conduct daily Plan of Day calls with Regional Lead Technicians; monitor and achieve SLAperformance by enterprise and client locations; deliver program quality(CSAT, Process Compliance, etc.); coordinate Field Service Tower Integration activities; manage delivery cost; standardize field service processes; ensure operational continuity.Guarantee...