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Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación.
As Manager of the Escalation Management team, you will lead and develop a global group of Escalation Managers supporting Confluent’s cloud and on‑prem products. You will drive incident management excellence, oversee regional coverage, and partner with Product Support, Engineering, and Customer Success to improve outcomes. You will act as a senior escalation point for critical incidents and foster a culture of empathy and continuous improvement. This role offers meaningful impact by aligning cross‑functional efforts to deliver swift resolutions and enhanced customer experience.
Compensaciones / Beneficios
• Manage direct reports across EMEA, APAC, and AMER to ensure seamless escalation execution
• Lead, coach, and develop Escalation Managers for high performance and growth
• Oversee prioritization of escalation...
Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación.
As Manager of the Escalation Management team, you will lead and develop a global group of Escalation Managers supporting Confluent’s cloud and on‑prem products. You will drive incident management excellence, oversee regional coverage, and partner with Product Support, Engineering, and Customer Success to improve outcomes. You will act as a senior escalation point for critical incidents and foster a culture of empathy and continuous improvement. This role offers meaningful impact by aligning cross‑functional efforts to deliver swift resolutions and enhanced customer experience.
Compensaciones / Beneficios
• Manage direct reports across EMEA, APAC, and AMER to ensure seamless escalation execution
• Lead, coach, and develop Escalation Managers for high performance and growth
• Oversee prioritization of escalation...