Manager - End User Technical Support (Bogotá)

Purpose

Contributes to the overall success of the Employee IT Service Desk in Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Provide support, guidance and leadership to team members, as required for the operation of the Employee IT Service Desk and to management. Responsible for day‑to‑day operation of the team, reporting and training and reviewing current work to ensure the optimal operating model is in place. An ambitious learner who can work well with different countries and operations.

Accountabilities

• Define the operational model according to the business needs and support requirements.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. <...