Found Description
Position: Manager, End User Operations
Location: Mississauga / Hybrid (4 days onsite)
Salary: $125,000 - $130,000 + Bonus
Posting Type: Open vacancy
What You'll Be Doing
- Lead and mentor a team of IT support professionals across multiple locations
- Drive service excellence, ticket resolution, and end-user satisfaction
- Support executive stakeholders through a high-touch, white-glove support model
- Oversee endpoint lifecycle management, device deployments, and technology rollouts
- Manage vendor relationships and service delivery performance
- Track and improve operational metrics, SLAs, and support processes
- Collaborate with IT leadership on service improvement initiatives and operational strategy
- Help modernize support operations through automation, process improvements, and new technologies
What We’re Looking For
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