Manager, Drivers' Affair

About the role:

We are looking for a dynamic and strategic leader to oversee end-to-end operations and service delivery for our driver community. This role is responsible for ensuring efficient, responsive, and high-quality support across multiple service channels, while driving operational excellence and continuous improvement.

Job Duties

Operational Leadership

• Oversee end-to-end operations of the Drivers' Affair function, ensuring efficient, responsive, and high-quality service delivery across multiple channels
• Manage multi-channel service operations, including hotline and frontline support, ensuring consistent service standards and timely issue resolution

Transformation & Continuous Improvement

• Drive operational transformation initiatives through process redesign, service model enhancements, and digitalisation of workflows
• Establish and monitor ...