Manager, Digital Adoption & Engagement

Application Deadline:07/21/2026Address:33 Dundas Street WestJob Family Group:Customer SolutionsManager, Digital Adoption & EngagementLocation: Toronto, ONTeam: Customer Lifecycle ManagementReports to: Senior Manager, Digital Adoption & Engagement (Customer Lifecycle Management & Strategy)Role SummaryThe Manager, Digital Adoption & Engagement is accountable for supporting the design, delivery, and ongoing optimization of the Digital Adoption & Engagement journey , a priority initiative focused on increasing digital engagement and shifting customer behaviours toward self-serve banking across online and mobile channels.This role plays a critical part in translating strategy into execution , working across Product, Digital, Marketing, Analytics, Frontline Enablement, and Operations teams to deliver high-impact initiatives that improve customer experience, drive adoption of digital capabilities, and reduce cost-to-serve. The Manager will support the development of journey roadmaps, executio...