Found Description
We’re looking for an experienced, people-first leader to join SCI Lease Corp (an Auto Financial Services company) as Manager, Default Resolution. In this role, you will lead two teams Insurance Default Management and Collections & Recovery driving timely, compliant, and customer-focused resolution of defaulted and past-due accounts. You’ll oversee end-to-end default strategies (from early intervention through recovery), remove roadblocks for your teams, and partner across the business to continuously improve outcomes, controls, and the customer experience.
Responsibilities
- Lead, support, and develop two high-performing teams (Insurance Default Management and Collections & Recovery) through coaching, performance management, and clear expectations
- Oversee end-to-end default resolution workflows, from early-stage delinquency through default, insurance claim coordination (where applicable), recovery, and account closure
- Provide day-to-day l...