Manager, Customer & Technical Support

We’re seeking a hands‑on Technical Engineering Manager to lead a team of cloud engineers focused on troubleshooting, performance optimization, and operational excellence. This role blends strategic leadership with technical depth—ideal for someone who thrives in fast‑paced environments and enjoys solving complex challenges.

Team Management

• Manage and coach a team of platform support specialists and Microsoft technical specialists while fostering a culture focused on customer experience, knowledge sharing, and operational excellence.
• Foster a culture of accountability, learning, and continuous improvement.
• Conduct regular performance reviews and skill development planning.

Operational Excellence

• Define and monitor KPIs such as MTTR, ticket volume, and CSAT.
• Drive automation of diagnostics and resolution workflows using Azure‑native tools.
• Ensure compliance with security, privacy, and governance st...