Found Description
The Work You'll Do
At Sovos, we're transforming how companies around the world manage tax compliance — helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing regulatory landscape. As a Manager, Customer Support , you'll lead a team of support professionals to deliver consistent, high‑quality service across all customer‑facing channels. This role combines strong people leadership with a results‑driven operational mindset — balancing team development, process improvement, and cross‑functional collaboration to protect customer satisfaction and drive business outcomes.
More specifically, you will:
- Lead, coach, and develop a team of Customer Support Analysts, Specialists, and/or Engineers, fostering a high‑performance and customer‑first culture
- Conduct regular 1:1s, performance reviews, and development conversations to build individual capability and drive team engagement
- Set clear performanc...