Found Description
Build your future with Sovos. If you’re seeking a career where innovation meets impact, you’ve come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate an everchanging regulatory landscape.
The Work You’ll Do
As a Manager, Customer Support , you will lead a team of support professionals to deliver consistent, high‑quality service across all customer‑facing channels. This role combines strong people leadership with a results‑driven operational mindset — balancing team development, process improvement, and cross‑functional collaboration to protect customer satisfaction and drive business outcomes.
More Specifically, You Will
- Lead, coach, and develop a team of Customer Support Analysts, Specialists, and/or Engineers, fostering a high‑performance and customer‑first culture.
- Conduct regular 1:1s, per...